Refund and Cancellation Policy

Last updated 4 November 2026

Heardex has a free plan so you can try it before paying. Paid plans are monthly or yearly subscriptions sold through Dodo Payments, our merchant of record.

Cancelling

Cancel any time in Settings → Billing → Manage billing. No email or call needed.
Your plan stays active until the end of the month or year you have paid for. You won’t be charged again.
After that your workspace moves to the free plan. Your data is kept.

Refunds

First payment: if Heardex isn’t right for you, ask within 14 days of your first payment for a new subscription and we will refund it in full.
Charged by mistake: a duplicate charge, a charge after you cancelled, or any other billing error is always refunded in full.
Service problems: if Heardex was unavailable or didn’t work for a large part of a month, we will refund that month’s share of what you paid.
Plan changes: moving to a cheaper paid plan or from yearly to monthly billing credits the unused difference automatically; no request is needed.
Otherwise, renewals that have already started are not refunded. You can cancel so the next one doesn’t happen.

How to ask for a refund

Email support@heardex.com from the address on your account, with the date of the charge. We reply within 2 business days. Approved refunds are made by Dodo Payments to the card or account you paid with, and usually arrive within 5 to 10 business days, depending on your bank.

Your rights

This policy doesn’t take away any refund rights you have under the consumer law where you live.